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American Addiction Centers Helpline Information

The Admissions Process

Table of Contents

For most people, admitting themselves or a loved one to substance abuse treatment is a new experience. At American Addiction Centers, we understand how that may be confusing or even intimidating. We are here to let you know that you are not alone. Admitting yourself or a loved one to treatment is something you can do in 4 easy steps.

steps to admitting to treatment


Speak to Admissions

The first step you’ll take in beginning the admissions process is by calling us and speaking to an Admissions Navigator.

Admissions Navigators are your greatest ally when it comes to seeking alcohol or drug treatment. They will take the time to understand your unique situation and work closely with you, your friends and family, or anyone close to you in order to help you start your path to a better and sober life.  

At American Addiction Centers, many Admissions Navigators have either gone through addiction recovery treatment themselves or dealt with loved ones that may have struggled with substance abuse. They are truly compassionate and understanding individuals with a mission to help others.

Intake Assessment

During your intake assessment, you will be asked questions regarding your mental state, physical limitations, and any medical preconditions you may have. You will also either discuss payment by insurance or another method.

If you’d like to check your insurance coverage before you call, you can do so here.

The more obvious purpose of the initial assessment is to help the Navigator develop an understanding of your clinical needs and the logistics involved with helping you attend treatment. The less obvious–but arguably just as important–component of this initial assessment is the relationship you will build with the Navigator that will ultimately help you attend treatment and reach your goal of sobriety.

It’s common for roadblocks to come up along the way to treatment. Maybe you have second thoughts? Maybe your family is not on board with treatment? Whatever the case, your Admissions Navigator will do their best to help you navigate these barriers to treatment. They are there to support you.

Based on your individual circumstances and clinical needs, your navigator will provide you a determination of which American Addiction Centers facility is the best option for you. You will review it together and the Navigator will answer any questions you might have. If for whatever reason an American Addiction Centers facility is not a fit for you, your Navigator will provide you additional resources to help you find treatment elsewhere.

Begin Treatment

Once you have reviewed your treatment plan and agreed upon it, it’s time to attend treatment. After scheduling your admission, we will provide you a packing list, a schedule, and any other information or assistance you may need to get to treatment successfully. Once you arrive at the facility, one of our compassionate team members will take you through a final medical screening, get you settled, and begin treatment.

If You are ready to begin treatment, We invite you to call us and speak with an Admissions Navigator at any time of the day. Just call our 24/7 helpline.

If you would like to check your insurance before you call, you can use the form below.

We can be reached at .

American Addiction Centers (AAC) a leading provider of drug and alcohol addiction and dual diagnosis treatment nationwide. AAC is in network with many of the top insurance providers in the U.S. Use the form below to find out instantly if your insurance benefits cover some or all of the cost of treatment.